Cancellation & Refund Policy
Portland Short Bus accepts cash, checks, and all credit cards.
A reservation deposit in the amount of one hour of the hourly of the rental cost is due in order to secure your reservation date. When using a credit card, it will be authorized for the estimated amount of the rental cost at this time.
Refunds for Cancellations:
If you cancel your booking more than 14 days from your scheduled event, your reservation deposit will be refunded in full.
Sometimes, plans go awry, and we understand - if you cancel within 14-7 days of your scheduled event, we will issue a partial refund, based on estimated trip time and driver wages. Once our wonderful drivers have committed their time to the trip, we commit to paying their wages that day, whether or not a cancellation has happened.
If we are able to get the bus booked again for your reservation date, we will also issue a refund in full.
Refunds for Public Tour Events
If you purchase a ticket for one of our open to the public tours, we do not offer refunds for any reason. You may certainly transfer your seat to someone else if you are unable to attend. In the event that the driver and/or tour host must eject a passenger, or prematurely end to tour due to breaking our bus rules, there will be no refunds issued. Luckily, you are all rad people, so this has yet to happen.
Refunds for Mechanical Failure:
A full refund will be issued if there is a mechanical failure of our vehicle that impedes upon your reserved time, whether or not this is a public or private tour. There are no refunds for trip delays based on factors out of our control, including but not limited to weather, traffic congestion, or road construction.
The Vomit Clean-Up Fee:
We value not having to clean up puke in the first place far more than we value $150 fee that we charge to do so. This will either be added to your authorized credit card charges, or you may choose to pay it in cash to the driver. Please note that sticking your head or other body parts outside the window while the bus is in motion is prohibited. The easiest thing is not to drink like a rookie. So far, this has only happened twice, we'd like to keep it that way.
Portland Short Bus reserves the right to change these refund policies at any time.